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Miller’s Update: History, Growth & Improved Services

Miller's Heating & Air

History, Growth & Improved Services

On December 24th, 2014 Miller’s Heating & Air had its official last day with the One Hour franchise. Now Miller’s is an independent HVAC heating and air conditioning contractor. This organizational change has helped them be able to take care of it’s customer needs more efficiently and be able to connect with its customers, clients, and the community.

Since ending their partnership with One Hour, Miller’s has had many exciting changes. First and foremost, Miller’s is under new management; Kathy Allen is now the General Manager. She brings with her over 17 years of management experience and holds two Social Sciences and Business Administration degrees with majors in Personnel Psychology and Human Resource Management, Management of Information Systems, and Management and Operations.

Miller’s has intentionally invested in their residential customers by expanding our residential service, install and warehouse departments. We now have a Service Manager, eight full time service technicians, and seven new service vans, which you will be seeing around town. To ensure installs and repairs jobs are running as efficiently as possible, we also brought on a Warehouse Manager. As a result of the new leadership and strong team, in 2017 Miller’s had it’s largest increase in sales since 2008.

New Website

As Miller’s grows, we want to ensure that we are still providing world class service to our customers and community. We will continue to invest in our residential departments and in the customer experience. One of the ways we are continuing to improve the customer experience is through a new website.

After evaluating our old website on a routine basis, we realized that there were many things we could improve the user experience. First, we could improve the speed at which web pages loaded both on computers and on mobile devices. Second, more and more of our users were finding our website on their phones so the mobile design of the pages needed to be improved and decluttered; in fact over 60% of people who visit our website do so on mobile devices! Third, our chat was a bit clunky and didn’t have a real live person responding to our customers.

Over the last few months, we have worked tirelessly to improve upon all these areas with our new website. It loads faster, is more user friendly and is less cluttered. Our goal is to not overwhelm the web pages with too much information. Instead our goal is to make it easy for you to navigate to the information you are searching for. Finally, our website has a new live chat, which now has a real person responding to your questions 24/7. We hope you enjoy our new website. Let us know if there are any additional changes that you feel would improve your user experience.

About Miller’s Heating & Air: Miller’s Heating & Air is a residential HVAC company that has been serving Vancouver, WA and North Portland, OR since 1947. Miller’s services includes repair, maintenance, replacement and/or installation, duct cleaning, duct sealing and Indoor Air Quality (IAQ).  Call us at 360-524-2880 for any of your heating and cooling needs or click here to request an appointment online.

 

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